I am a first time hearing aid wearer. At my first appointment, Columbia Hearing Center staff explained how my hearing worked and how hearing aids worked. Over the next two months they allowed me to try several different brands of hearing aids and programming for them. They did not try to force me into any one type or brand of hearing aid. They also scheduled my appointments around my work schedule so I would not have to take additional days off from work. The hearing aids I selected are a great fit and are allowing me to hear the things I had been missing. The staff is knowledgeable, courteous, and professional. I would recommend them to anyone searching for a good hearing aid provider.